2005-09-15 - 6:28 p.m.
Today, was/is hell! I don't like to talk about work, but today has been evil. I, in my position, have to deal with realtors. Which makes sense. They sell the houses, I finance them. So we should all be nice to each other right? I don't tell them how to do their jobs, right?
Well enter realtor. Really, enter self righeous, know-it-all snarky bitch (it's always the girl realtors, never the boy ones). So yes enter her.
She tells me that I am doing everything wrong and that I should have used this product, and this amortization and this and that. BLAH! Evil cow. So as she is bitching me out becuase this deal has taken some time; which immediatley means I am incompetent, nothing to do with policy or making sure the security is good- no nothing. So I digres... she was bitching me out; I was showing amazing restraint for not going ape-shit on her over the phone, and hemming and uh-uhing to her, and calmly explaing that yes I know when the condition date is, yes I know that this is taking a long time, and yes I know that other deals are faster. Then she goes on to say that she should just show the house to other people, becasue this is taking too long. Yes Internet, she was threating to show it to other people. Which really is silly because there is a contract in place and my customers have until the condition date to get financing. So no one else can put in an offer. Then, THEN she threatens to tell the customers that they should secure financing elsewhere, using the product she likes (NB the product I chose is more customer friendly, they one she knows about is more lender friendly, so shoot me for being good at the customer service stuff). Anyhow, I flipped my lid- internally. SHE was threatining to tell my customers to go somewhere else. AHHHH! So I called her on that, and she backtracked, then I explained that even at another insitution they would still be subjected to the same policy, since it's INDUSTRY STANDARD! It's not like I make these up willy nilly. As I was on the phone with her I debated yelling, ranting, screaming (screaming feels oh so good...), but Internet, I did not. I was good. I bit my tounge. I was good. I WAS GOOD....
So to recap. I don't like girl realtors. (We should round them all up and put them together on a deperted island. But! it should have cameras everywhere, Survivor style, and then we can see them turn on each other. Oh let the cat, nay cougar fights ensue. And just for fun we'll toss in a Brad Pitt look alike, and maybe an Ashton one too for good measure. Oh yes, now that would be entertaining.) Also to recap, I didn't lose my temper, ME queen of the snappity snap, didn't snap.
You might wonder how I am good at customer service when I have a temper. Well let me enlighten you. I make sure that I don't get into situations where people are yelling at me, and I am exceedingly good at maniplulating the situation before they get too ugly. (Today's came out of nowhere, poof!) So that's the dealy-o... I didn't yell.
Actually truth be told, my brother is the only person to really have suffered the wrath of my temper, but he started it!!!
Well now it's late and I've missed Sex and the City.
someone will pay....
have a nice day!
